According to a 2015 study by the Pew Research Center, 15 percent of American adults have used online dating sites (web-based platforms like Match.com) and/or dating apps (location-based smartphone apps like Tinder).
Like any other business dating firms should be dealing direct with users who want help or who have a complaint.
Yes, but we need to think where and why we become involved.
We do not want to cut across the relationship between users of services and those who run the services.
Fair enough, you think, the site has to make money somehow. Some users who tried to cancel their membership had trouble doing so.
You agree to the upgrade fee because you’re excited to start a conversation. The FTC alleged that the process to cancel was overly complicated, and that even when people took the required steps, they weren’t always successful.
You find a site that offers free membership so you can browse for possible dates without paying up front. Within minutes of signing up, new members received personalized messages from what appeared to be real people. They were generated by JDI and set to send messages at specific times.