Not surprisingly, our business practices have had to keep pace with the changing needs of our markets and the workers who contribute to the success of our organizations.When you consider the proliferation of service-oriented businesses, reflecting our diverse workforce is even more important because customers feel more comfortable doing business with people to whom they can relate.By: Marisa Lauri Ride the subway, walk down a busy downtown street, or attend a lecture at a local university.If you take a moment to look around, you will notice the rich cultural diversity of our cities.We often think of culture through the diversity indicators of country of birth and language spoken at home, but it’s actually much more complex than that.Culture involves our values, attitudes and beliefs. What one sees as ‘respect’ or ‘disrespect’ is dependent on one’s cultural view.We also embed our cultural view in the way we try to shape the world, through formal and informal education, law, policy, workplace culture and more.
But often it’s the invisible aspects of the client’s culture and the service culture that generate a lack of cultural safety.
Cultural safety describes a situation where clients can feel comfortable, accepted, and able to express themselves culturally, knowing that they are understood and do not need to explain themselves.
Current predictions are that by 2021, one in three seniors will have been born outside Australia.
Jenny Bray outlines strategies for community care providers and their staff to achieve cultural competency.
For instance, an organisation’s policies might prohibit anyone other than a service user being transported by a worker in the agency’s vehicle.